Our technician today was extremely professional and helpful. He quickly discovered why my heat was not working. He then took the time to show me the part that was no longer good and explained everything to me in detail. I highly recommend Natal’s air conditioning for all of your needs.

Dana D.

Steve provided excellent service and communication. Very friendly with knowledgeable skills to find the root of the problem. Very polite young man that left his work area clean as well when the job was complete.

Mark

They scheduled an appointment quickly and were able to get the part I needed the next day. I especially appreciated that they sent an email with my technician’s info and photo in advance. The technician explained the different options and answered all my questions. My AC works again.

Janna W.

Excellent customer service from dispatchers to techs. Upfront fair rates. We’ve used for service for our VERY OLD (1989 & 1999) AC units and now replacing them. The process has been very easy! …just what someone needs when committing to a large purchase.

Michelle S.

We’ve had great experiences so far with Natal’s service. They’ve been responsive when we needed service calls and our new AC system has been humming along nicely. I’ve had people raise an eyebrow when I’ve mentioned the cost… yes, it’s higher than trying to get some random technician or “I have a guy…”, but the transparency/organization and level of service are worth it. I don’t have to worry that I’m going to get jerked around only to find out I get the “tail light warranty”. Seriously, before Natal’s, I had a contractor tell me this (warranty lasts as long as you can see my tail lights). Never again, Natal’s 4 life.

UPDATE: Didn't expect to be back here so soon, but our water heater gave up the ghost. Once again, Natal's was quick and efficient. We were back up within a couple days.

Jordan W.

Michael and the entire install team were just amazing. Extremely polite and very professional. They cleaned up every day and when the job was done explained how everything worked. They even brought the mail in!! Very impressed with Call Natal’s and their team!

Steve W.

My experience was excellent! The communication was stellar—confirmed every step, they sent me a text and email and called me as to when they would arrive, sent a photo of the technician and a tracker to see where the truck was as he was heading to my home. Rodney could not have done a better job, and the estimate was both explained, then in my email box in minutes. Highly recommend!

Allison B.

Ronnie was wonderful. He was punctual and very knowledgeable regarding our transitioning to a tankless water heater. He even had a follow up call with us to make sure we understood everything and to answer any follow up questions. I would definitely recommend him and Natal’s for any plumbing/AC services you need.

Tamara T.

I was incredibly impressed with the level of our service today. Our technician Travis S. was incredibly friendly, worked fast and professionally, and entertained all of our questions about the electrical issue he had come for.

Call Natal’s office was also very friendly and super helpful in getting us the appointment. They made sure they understood the issue and were very transparent about pricing and appointment times. They kept in constant contact and made sure to call us to let us know our technician was on the way, what his name was, and what he looked like.

I am certainly going to keep Call Natal on speed dial if I have any more issues, and the scope of all the different things they work on is very wide. If you have ANY problem, see if they fix it on their website. Chances are, they do. These are the best you’ll find in the city.

John Paul P.

This company saved us from the heat several times on the weekend when no one else would come out to service our old HVAC system. They rewired a faulty outlet when they were actually called out to look at a completely different issue and didn't charge us a dime and also serviced our tankless hot water system several times.

When our old Carrier HVAC finally bit the dust we went through several estimates from other companies,but ultimately knew we had to go with Natal's.
Patrick walked us through all of our options and answered every question we had about the installation process.Trystan,Kyle and Kerry were all involved in several areas of the installation process along with the rest of the Natal's team. They were prompt and professional and cleaned up after the job was done.
We're pleased with the installation work and feel great that we have a company we can trust and rely on for several household items and concerns.

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