Reviews
(TWO UPDATES BELOW)
When I called Natal's, I wasn't sure they'd be able to help because I was having trouble with a mini split, which some AC companies don't service. Also, I'd purchased the system elsewhere and had it installed by my own licensed electrician, and I know that some companies won't service anything they didn't sell or install.
The rep who took my call understood the situation, assured me that Natal's could service it, and told me how much the inspection/diagnostic would cost. The company texted and called to confirm the appointment, and they even called to let me know that an earlier slot had opened up, which I happily took advantage of.
When he arrived, the technician was clearly very familiar with systems like mine. I told him about the problems I'd been having, and between that information and his own inspection, he soon arrived at a solution. What had stumped my own electrician for nearly a week, this guy figured out in about 30 minutes.
I will absolutely be using Natal's again.
UPDATE #1: About six months after the last visit, I had to call Natal's again. Same technician came out -- Nidal -- and after I explained the problem, he went very methodically through the full list of potential causes. He was very thorough and rigorous in his approach and was clearly determined to fix my system.
After a little trial and error, he zeroed in on the problem and resolved it. Throughout, he was transparent about what he was doing and about pricing.
In cases like this, where an AC system is on the fritz, the repair process can be frustrating, but Nidal made it simple and straightforward -- about as painless as it could've been. I highly recommend Natal's.
UPDATE #2: A year has passed since Natal's fixed the minisplit improperly installed by another provider. A few weeks ago, I hired them to install another two-head minisplit, and in the middle of all that, I had to have my gas lines redone for unrelated reasons. I hired Natal's for that, too.
On both jobs, Natal's was super professional, communicative, and clearly dedicated to seeing the job through. Even when dealing with the inspection process -- which can be beyond challenging -- Natal's stayed focused and got the job done. I think I'm a lifetime fan.
Prompt and efficient. Very friendly.
Explained the issue thoroughly and was able to have my a/c back and running quickly! Fernando was courteous and kept me informed throughout the process!
He was fast & pleasant & knew what he was doing
Jill did a great on my toilet rebuild. She explained the process clearly and completed the rebuild expeditiously.
Mikee is friendly and professional, patiently checking the meter and each of my toilets until he found the problem. He quickly made the changes that needed to be made! He explained many of the new things available through Natal's which I might be interested in. I paid the bill and he emailed me the receipt! I am still very pleased with the service even under new management!
Excellent service