Reviews
Tj was great !! He explained the problem so that I could understand everything as if I was a technician great guy !
Our technician today was extremely professional and helpful. He quickly discovered why my heat was not working. He then took the time to show me the part that was no longer good and explained everything to me in detail. I highly recommend Natal’s air conditioning for all of your needs.
Steve provided excellent service and communication. Very friendly with knowledgeable skills to find the root of the problem. Very polite young man that left his work area clean as well when the job was complete.
They scheduled an appointment quickly and were able to get the part I needed the next day. I especially appreciated that they sent an email with my technician’s info and photo in advance. The technician explained the different options and answered all my questions. My AC works again.
Excellent customer service from dispatchers to techs. Upfront fair rates. We’ve used for service for our VERY OLD (1989 & 1999) AC units and now replacing them. The process has been very easy! …just what someone needs when committing to a large purchase.
We’ve had great experiences so far with Natal’s service. They’ve been responsive when we needed service calls and our new AC system has been humming along nicely. I’ve had people raise an eyebrow when I’ve mentioned the cost… yes, it’s higher than trying to get some random technician or “I have a guy…”, but the transparency/organization and level of service are worth it. I don’t have to worry that I’m going to get jerked around only to find out I get the “tail light warranty”. Seriously, before Natal’s, I had a contractor tell me this (warranty lasts as long as you can see my tail lights). Never again, Natal’s 4 life.
UPDATE: Didn't expect to be back here so soon, but our water heater gave up the ghost. Once again, Natal's was quick and efficient. We were back up within a couple days.
Michael and the entire install team were just amazing. Extremely polite and very professional. They cleaned up every day and when the job was done explained how everything worked. They even brought the mail in!! Very impressed with Call Natal’s and their team!
My experience was excellent! The communication was stellar—confirmed every step, they sent me a text and email and called me as to when they would arrive, sent a photo of the technician and a tracker to see where the truck was as he was heading to my home. Rodney could not have done a better job, and the estimate was both explained, then in my email box in minutes. Highly recommend!